Information regarding investor complaints:
Erste Asset Management GmbH and ERSTE-SPARINVEST Kapitalanlagegesellschaft m.b.H. have introduced an internal process for the appropriate and prompt handling of investor complaints. You can contact the following companies:
It does not cost anything to lodge a complaint. Incoming complaints are handled immediately, and we try to find an adequate solution as quickly as possible. Every complaint and the necessary measures are documented and archived.
In addition, Erste Asset Management GmbH and ERSTE-SPARINVEST Kapitalanlagegesellschaft m.b.H. have joined Gemeinsame Schlichtungsstelle der Österreichischen Kreditwirtschaft (Joint Arbitration Board of the Austrian Credit Industry). You can address this ombudsman to settle disputes. For further information on Gemeinsame Schlichtungsstelle der Österreichischen Kreditwirtschaft and its processes and procedures, please visit www.bankenschlichtung.at